Deskfleet1. Who processes refunds
Deskfleet is operated by Hangzhou Hubintech Co., Ltd. Payments for Deskfleet are processed by Paddle.com, the merchant of record for all orders, which handles billing, taxes and refunds.
2. 14-day refund
A customer who is not satisfied with a paid plan may ask for a full refund within 14 days of the first payment for that plan. This applies to monthly and yearly plans.
3. Outside those 14 days
Outside those 14 days, and the 14 days after a renewal (section 4), payments are not refunded. A plan can be cancelled at any time: it then stays active until the end of the period already paid, and no further payment is taken.
4. Renewals
A renewal paid by mistake can be refunded if asked within 14 days of the renewal date.
5. How to ask
Email support@deskfleet.dev with the account's email address and the order number from the Paddle receipt, or use the link in that receipt. Paddle returns approved refunds to the original payment method, usually within 5 to 10 business days.
6. Stronger rights by law
Where the law of the customer's country gives a stronger right, such as a statutory right of withdrawal, that right applies.
7. Changes
A change to this policy applies to payments made after it is published.
Contact: support@deskfleet.dev · Hangzhou Hubintech Co., Ltd.